Open positions

Support Engineer

Your responsibility and scope

  • You will work with customer support and operational teams to assist with the diagnosis and resolution of complex technical issues;
  • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance;
  • Collaborate with cross-functional groups – backend, frontend, devops, design and product teams to create a first-class experience for users of our product.


  • 2+ years or technical support experience;
  • Computer Science fundamentals. Strong domain expertise in databases and business intelligence;
  • SQL knowledge;
  • SQL query performance troubleshooting and plan generation understanding;
  • Proficiency in operating Linux and Windows servers, including installation, configuration, and maintenance;
  • Knowledge of Bash scripting for automating tasks and troubleshooting;
  • Experience working with logs and tracing issues to identify root causes;
  • Demonstrated ability to create and maintain monitoring solutions to proactively identify and address potential issues;
  • Ability to properly chart data into logical visualizations;
  • Excellent verbal and written communication skills;
  • A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc);
  • Supporting a cloud service in production;
  • Experience working with Azure, MS SQL;
  • Startup experience.

We offer

  • Full-time;
  • Remote (close to CST time zone) or relocation to Mexico-City;
  • International team of experienced and talented professionals;
  • Ability to become a Technical/Team leader in a fast growing team.
Perks & Benefits

Competitive salary

Discretionary bonus program

Flexible vacation policy

Medical, Dental & Vision

Commuter benefits

Company values

We are not a bank, and we do not give loans. We do more important things, such as helping B9 members to have steady and predictable cash-flow so they can keep realizing their dreams, develop socially and thrive. As we support our customers, B9’s culture is built on supporting each team member’s efforts and recognizing their contributions. We create a workplace where people can find opportunities to thrive.

Our customers come from various backgrounds, many of them are young workers, part-time students, gig workers, and New-To-America. Same way as we at B9 we strive for diversity of thought, communication, background, experience and more.

Our product lowers barriers to access to finance for millions of hardworking Americans and newcomers each year. As we build products, we approach our engineering and design with inclusion in mind.

mobile app
Free download for iOS and Android
No extra apps needed to move your funds
B9 App
Contacting B9 Customer Support

B9’s Customer Success Team is here to help when you need it!

For faster assistance, our FAQ has answers for our most frequently asked questions and is available to you 24/7.

In-App Support

Our Agents are available for B9 members via in-app support tab:

Mon-Fri: 5 AM to 9 PM Pacific Standard Time (8 AM to 12 AM Eastern Standard Time)

Sat-Sun: 6 AM to 6 PM Pacific Standard Time (9 AM to 9 PM Eastern Standard Time)

Email Us You may email us at, one of our friendly Customer Success Team members will answer in 24-48 hours.

For additional support you may phone us by clicking on the FAQ for our hours of availability.


Mbanq’s banking partner, Evolve Bank and Trust, Member FDIC. To report a complaint relating to banking services, email