Your responsibility and scope

• You will work with customer support and operational teams to assist with the diagnosis and resolution of complex technical issues;
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance;
• Collaborate with cross-functional groups – backend, frontend, devops, design and product teams to create a first-class experience for users of our product.

Qualifications

• 2+ years or technical support experience;
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence;
• SQL knowledge;
• SQL query performance troubleshooting and plan generation understanding;
• Proficiency in operating Linux and Windows servers, including installation, configuration, and maintenance;
• Knowledge of Bash scripting for automating tasks and troubleshooting;
• Experience working with logs and tracing issues to identify root causes;
• Demonstrated ability to create and maintain monitoring solutions to proactively identify and address potential issues;
• Ability to properly chart data into logical visualizations;
• Excellent verbal and written communication skills;
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc);
• Supporting a cloud service in production;
• Experience working with Azure, MS SQL;
• Startup experience.

We offer

• Full-time;
• Remote (close to CST time zone) or relocation to Mexico-City;
• International team of experienced and talented professionals;
• Ability to become a Technical/Team leader in a fast growing team.