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Complaints

Mbanq’s banking partner is Evolve Bank & Trust, Member FDIC. To report a complaint relating to banking services, email compliance@mbanq.com.

¹ B9 is not a bank. B9 is a financial technology company. Banking Services are provided by Mbanq’s banking partner, Evolve Bank & Trust, Member FDIC. The B9 Account℠ is provided by Evolve Bank & Trust, Member FDIC. The B9 Visa® Card is issued by Evolve Bank & Trust, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Deposits held at Evolve Bank & Trust are insured up to $250,000 per depositor, per account ownership category, by the FDIC. FDIC insurance protects against the failure of an FDIC-insured depository institution.

² B9 Advance℠ is an optional, no fee service offered by B9 to its members that requires members to set up a payroll direct deposit to be deposited to the member’s B9 Account℠ at least once each month. The amount of advance a member is eligible to receive will be based on the member's B9 Account℠ history, payroll direct deposit frequency and deposit amount, and other factors determined by B9, and may change from time to time. If a member directs funds to its B9 Account℠ outside his/her paycheck, those funds will not count towards their payroll deposit.

For B9 Advance, Terms and Conditions and eligibility requirements apply. Not all members will qualify. Advance amounts range from $30 to $750. New members are usually offered Advances of between $30 to $50. Average approved advance in B9 Basic plan is $67, B9 Premium plan is $260 as of May 2025. See Terms of Service or contact B9 via support@bnine.com for additional terms, conditions, and eligibility requirements. B9 Advance may not be available in all states. For all Nevada residents we apply B9 Premium terms and limits.

For Cashback, Terms and Conditions apply. Cashback percentage may vary based on purchase category. Cashback amounts may change from time to time and are subject to the B9 Cashback Program Rules. Please see B9 Cashback Rewards Disclosure for full details.

B9 warrants that it has no legal or contractual claim against you based on a failure to repay a B9 Advance. B9 will not provide a member with further advances while any amount of their prior B9 Advance remains unpaid under the B9 Advance℠ service. With respect to a failure to repay an advance, B9 warrants it will not engage in any debt collection activities, place the amount owed with or sell to a third party for collections, or report the unpaid balance to a consumer reporting agency.

Loans are not provided by Evolve Bank & Trust. Loans are issued by B9, Inc., which holds a California Finance Lenders License (CFL) and operates as a licensed lender in the state of California (NMLS ID #2156167). B9 Terms and conditions apply. Approval is subject to credit eligibility and applicable regulations.

All customer data is properly secured in accordance with federal and state regulations and will be retained until all state and federally mandated record retention requirements are met. B9 does not share customer data with unaffiliated third parties. Please go to www.bnine.com to access our current Privacy Policy.

The testimonials used are from actual B9 members. While the testimonials are genuine, individual results and experiences may vary. Some members may have received compensation or other forms of incentives for writing their reviews. Our members’ feedback is valuable to us, and we strive to provide the best possible service to all our customers.

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Monday - Friday 6am - 6pm pst

support@bnine.com

Monday - Friday 6am - 9pm pst
Saturday - Sunday 6am - 6pm pst

Legal

Terms and Agreements Privacy

About
- Our story
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Products
Help Center