When cash is tight, a blocked return or a wasted trip to CVS costs more than the item itself. These are rules CVS publishes on its own site, so you can hold your ground when a clerk isn't sure.

Returns within 60 days

Most new, unopened items can go back to any CVS store or by mail within 60 days for a refund or exchange. can be returned to any CVS Pharmacy store within 60 days of purchase

No receipt still gets you something

Without a receipt you can still get store credit or an exchange, but it's capped at the lowest advertised price from the last 60 days. limited to the lowest advertised price in the 60-day period prior to the return

ID may be required

CVS can ask for a photo ID on any return. This differs by state, since some states don't allow it. Except where prohibited, we require a valid photo ID for all returns

A manager can approve what a clerk won't

Every return needs a store manager's sign-off in the end, so if a clerk refuses, ask for the manager. The store can still say no. ALL returns/refund are subject to Store Manager's approval

Ask for a raincheck

If a regularly stocked item is out, ask for a raincheck instead of paying more elsewhere or losing the deal. Rainchecks are only offered for regularly carried merchandise if a substitute item is not available

Cosmetics are fully guaranteed

If you're unhappy with a makeup or beauty product, you can get your money back. Cosmetics are 100% guaranteed

CarePass cancels free, but not retroactively

You can cancel a CarePass membership online anytime with no cancellation fee, but the current billing charge won't be refunded. cancel online anytime

Store policies change, so check the links above before you rely on any of this.