HELP US ADVANCE AMERICAS’ MORE INCLUSIVE FINANCIAL SYSTEM
Open positions

Senior CRM Manager


With multiple investors under our belt, we are a fast growing US fintech company dedicated to building a B2C ecosystem for those who are traditionally overlooked by US financial institutions.

We are expanding our Growth team!! If you love consumer marketing and data-driven decisions – we have lots of it for you! ❤️ And if you have an excellent background in CRM marketing (email/sms/push), please read on. We’d love to speak with you!

We’re looking for an Email Marketing, Associate / Email Marketing, Senior Associate to join the Growth Marketing team whose work will center on campaign execution including ad-doc blast campaigns, journeys, email strategy, and best practices. The Growth Marketing team is focused on growth, acquisition and retention of B9 customers, working hand-in-hand with product & engineering teams to achieve our ambitious targets. You will help define CRM strategies and end-to-end campaigns in support of product initiatives, align internal stakeholders.

What You’ll Be Doing

  • You will execute ad hoc campaigns across email and push (scaling to additional channels in future) — primarily these will be product-focused campaigns but also including education, news and regulatory info
  • You will help define the customer communication strategy and CRM roadmap
  • You will analyze campaign results, make recommendations & implement changes based on key findings

What We Look For In You

  • You have 4+ years of CRM experience including email, push notification and other CRM channels
  • You have a solid understanding of basic HTML for email, email best practices & industry standards
  • You are comfortable setting up & executing campaign experiments (A/B, MV) to track business impact, analyzing the data and extracting key insights
  • You have exceptional written and verbal communication skills
  • You are very comfortable working cross-functionally and cross-culturally, a self-starter and a quick learner

We offer:

  • Full-time, remote or office space
  • International team of experienced and talented professionals
  • Ability to become a leader in a fast-growing team
  • Offsite corporate events in Mexico / Canada / US
Perks & Benefits

Competitive salary

Discretionary bonus program

Flexible vacation policy

Medical, Dental & Vision

Commuter benefits

Company values
B9

We are not a bank, and we do not give loans. We do more important things, such as helping B9 members to have steady and predictable cash-flow so they can keep realizing their dreams, develop socially and thrive. As we support our customers, B9’s culture is built on supporting each team member’s efforts and recognizing their contributions. We create a workplace where people can find opportunities to thrive.

Our customers come from various backgrounds, many of them are young workers, part-time students, gig workers, and New-To-Amercia. Same way as we at B9 we strive for diversity of thought, communication, background, experience and more.

Our product lowers barriers to access to finance for millions of hardworking Americans and newcomers each year. As we build products, we approach our engineering and design with inclusion in mind.

Enjoy mobile app
Free download for iOS and Android
B9 App
Legal
Contacting B9 Customer Support

B9’s Customer Success Team is here to help you when you need us!

For faster assistance, our FAQ has answers for our most frequently asked questions and is available to you 24/7.

In-App Support

Our Agents are available for B9 members via in-app support tab:

Mon-Fri: 5 AM to 9 PM Pacific Standard Time (8 AM to 12 AM Eastern Standard Time)

Sat-Sun: 6 AM to 6 PM Pacific Standard Time (9 AM to 9 PM Eastern Standard Time)

Email Us You may email us at support@bnine.com, one of our friendly Customer Success Team members will answer in 24-48 hours.

For additional support you may phone us by clicking on the FAQ for our hours of availability.

Complaints

Mbanq’s banking partner, Evolve Bank and Trust, Member FDIC. To report a complaint relating to banking services, email compliance@mbanq.com