INTRODUCING B9 ADVANCE
Fee Free
B9 Advance is a free financial benefit built with you in mind.
Built right into the B9 Wallet, B9 Advance helps you cover unexpected expenses between paydays.
B9 ADVANCE HELPS YOU HAVE ACCESS TO CASH WHEN YOU NEED IT MOST
Available within the B9 Wallet app, B9 Advance gives you access to money between paydays. It’s repaid automatically from your paycheck.
  • No credit checks
  • No additional fees
  • No additional interest
  • Best of all, it is free for you!
Smart limits are in place to help you from overspending.
Funds available instantly with a B9 debit card*
B9 Card
FOR WHOM B9 ADVANCE IS BEST SUITED
  • GIG workers
  • Hard workers
  • Immigrants
  • Students
  • Anyone with credit history problems or without credit history
SURPRISE EXPENSES CAN POP UP AT ANY TIME
Life never goes according to plan. B9 Advance has you covered!
20% of households have less than $400 in their checking or savings accounts.
*The 2019 Survey of Consumer Finances (SCF)
Many of the people who have $400 or more available to them likely have already separated that money for another obligation (and so, in other words, the cash isn’t really available to them).
*The 2019 Survey of Consumer Finances (SCF)
HOW IT WORKS
Access your B9 Advance right in your B9 Wallet.
Set up your direct
deposit allocation
Via paper form submitted to your employer
Directly through the B9 App
Funds are credited after the first direct deposit to B9
To increase
your limit
Increase your direct deposit allocation
Add more funds to your B9 account to increase your limit

Just a quick recap of how our famous B9 Advance works:
STILL HAVE QUESTIONS? WE HAVE ANSWERS
How does it work?
Switch your direct deposit to your B9 account here > Wait until you get the first funds credited to your B9 account > Check out your B9 Advance allotment and cash out your earnings earlier -- no more waiting around for your paycheck!
How much does it cost?
It’s completely FEE-FREE!
Fee Free
What if I send funds out of my B9 account?
If you direct funds outside of your paycheck to your B9 account those funds will not count towards your payroll deposit.
All your questions answered
REVIEWS
Tymesea Stacks
I've had a great experience with this card/company so far. Always responds back in a timely matter when I have questions. No complaints.
Matt Dominguez
B9 has been a great service, they have really came in clutch when I've needed funds asap! I tell all my friends and family about the service, and how they have to get enrolled to see for themselves. Thank you B9!!!!
Menterro Hambrick
I just recently started using the service and it has exceeded my expectations!!! The features alone was worth switching over my full deposit.
Kyesha Boyd
This service is been great I enjoyed it and this payment this year for my paydays I have enjoyed being with responses I get back from the customer service department
Elyanna Alvarez
I love b9 my direct deposit comes in earlier than my normal bank! I also love the cash advance option as I sometimes need my paycheck asap. Awesomeness
Skye Allred
B9 is One of the best places to get your check deposited to and get an advance they give you almost 100% of your paycheck is convenient is well worth it
Jaci
Quick and easy cash advances and no problem with debit card for purchases! Works for cash app as well and comes in mail fairly fast. Definitely recommend using so far. Gives me a long time to pay back advance as well
Teresa Urbano
This is app is great for an advance I was able to get a cash advance by my 2nd direct deposit. I would definitely recommend this app never really had issues with it like other payroll advance app. And it also lets you repay them anytime it's GREAT!!!!
Rowena Abieras
At first I didn't think the app was legit but it is. I'm happy that there's an app that does advances for those who are self employed (gig worker). Thank you B9!
Joe Hansbrough
Very easy to use customer service was really quick to fix the problem that I had will definitely be recommending this to my family and friends
William Magpantay
EXCEPTIONAL BANKING SERVICE B9's app is user friendly and their customer service is exceptional. Personally, the best features of B9 are their Cash Advance and getting paid up 15 days early. What more can you ask for? TWO THUMBS UP! Great job, guys!
Dom Delacruz
A Banking app you can trust! This online banking app is one of the best I have used so far. They are new and upcoming but yet they are built and based around the customer. Which is hard to come by now a days. There customer service is amazing and there additional features really help out. Especially during this hard times. (COVID)
GENERAL FREQUENTLY ASKING QUESTIONS ABOUT BANKING AND ADVANCES
How to check if a debit card is active online?
If you have received a new debit card, you need to check whether it is active on the Internet. Firstly, call the bank where you received the card. Specialists will verify whether your card is active online through the bank system. The second way is to use the bank's online program. If you have subscribed to this system, you may activate your debit card via the Internet. This variant is not troublesome if you follow all the instructions and have a username and password from the account. If you are unable to activate it, contact the bank's customer support. As a rule, you may also try to make an online purchase in the store to see if your card is active online. In any case, if you have any difficulties and questions, contact the bank or the support service.
How much does a debit card cost?
As a rule, the bank provides people with debit cards for free after applying. Unlike credit cards, debit cards do not involve debts and huge fees: you may use the card at any time, paying for any services. There are several possible options for charging for using a debit card. Firstly, it is a monthly maintenance fee. In the United States, such a fee varies from $10 to $15. However, if you keep a certain minimum balance on the card every month, the bank cancels the monthly maintenance fee. The second point is the withdrawal of cash from ATMs of other banks. Such a fee is no more than five dollars for withdrawing money. Finally, you will have to pay for transactional transfers. In this case, the transaction fee depends on the transfer amount.
How to use a debit card without a pin?
While using a pin is to protect your card, for some reason, you may want to use it without a code. This is possible in some situations. For instance, in many shops and other establishments, when paying, the terminal may ask you to select the "debit" or "credit" option after you have entered your card. If you choose the second option, the device will ask for your signature but not for the PIN code. The signature must match the one on the back of the card. Some small shops do not ask for a code for small purchases. And restaurants often require your signature on the receipt rather than entering a code on the terminal.
How to unlock a debit card?
Certain actions depend on the specific bank, but in most cases, it is really simple to unblock your card. Modern technologies allow you to use your bank's app for this. Usually, through the application, in just a couple of clicks, you can block or unblock your card. But if your card is stolen or lost, we do not recommend using it further. Better ask your bank to issue a new one. You may want to lock or unlock your card for other personal reasons as well. In such cases, it will be most convenient to use the app. But you can also do this by contacting the bank online or by phone.
What is an account number on a debit card?
An account number (or a primary account number) that one will find on the front side of their credit or debit card is a row of digits ranging from 14 to 19 digits in total. Such sets of digits are unique for each emitted bank card and are assigned to particular accounts. An account number, however, can be found not only on credit or debit cards. They are also often used for various types of plastic cards such as discount cards, gift cards, etc. But whatever type of card the number is placed on, one thing always remains the same - it is the function of a number that makes it a unique identifier of a card.
What is a platinum debit card?
In simple words, a platinum card is an exclusive offer of the bank for customers to receive a premium level of the card. The platinum card belongs to the cards of the highest category, thanks to which the holders of such cards receive more opportunities and benefits. As a rule, the platinum cardholder receives such privileges from the bank itself and the payment system. In any case, a platinum card is a status, so banks limit the circle of selected customers. Not everyone may get such a card. Here are some advantages of platinum cards: - Exclusive offers - Extended insurance and security - Special promotions - Priority service
How to get money off a debit card online?
Unfortunately, it will not be possible to get cash on hand online because the money on the card is stored in cloud storage. In order to withdraw cash, you definitely need an ATM; use it by entering your PIN-code and click on the "cash withdrawal" button, then select the amount you need, and do not forget to pick them up. If there is no ATM near you, then in almost all places, there is the possibility of paying by card, where cash is not needed. And if you need to give money to another person, then use an Internet banking application to quickly transfer money to another card.
How to send money to debit card?
Adding money to a debit card is a simple, common, and fast procedure. Actually, these cards were created for convenient and fast non-cash payments. To do this, you can use mobile services or Internet banking of your fixed bank, fortunately now they have become very convenient for users. Just be vigilant because such transfers may be subject to a transfer fee; this should be clarified with your bank's website or by contacting customer service. If the contract of your card does not specify any requirements, then there should be no problems with transferring to a debit card.
How to get an online debit card?
An option of creating an online debit card depends on your bank. If it has such a function, then your first action would be to find out how to order it. In some banks, it is done through its application, in others by the website. The third possibility is to directly call the bank and find out their instructions. In any case, you will have a possibility to find out about documents that are needed, the blanks that you should sign, and the approximate amount of time after which the card will be ready. The first two are similar in most banks, but the last one can vary. In general, your debit card will be in process for no longer than two working weeks. Nowadays, many banks are able to create cards faster, but it also depends on your country and city.
How to use a debit card?
A debit card is a plastic device with a unique code attached to a bank account. With a debit card, a user can make payments both offline and online, send and receive money. When a user first receives a debit card from the bank, there will be a set of documents and a PIN code that a cardholder must not show, send or tell anyone. With that PIN code, a user will need to activate their debit card using the nearest ATM. When the procedure is complete, the card is activated, and a user can make payments with it. When activated, using a debit card is easy. One can use it with payment terminals in shops or make online payments providing the card's number during purchases. Another thing to remember about using a debit card is a CCV security code that one can find on the rear side of a card. Just like PIN, a user must not tell their card's CCV code to anyone.
How old do you have to be to get a debit card?
The age of potential debit cardholders varies by the banks issuing them. For some banks, people of 13 years old qualify as eligible to receive a debit card if there is a parental person in charge of the operation. Other bank institutions issue their debit cards to people over the age of 15, and some banks don't consider persons under 16 years old as potential debit cardholders. In regard to debit cards, most banks set rules requiring a potential debit cardholder to be of the age of majority, i.e., 18 years old. In such cases, the involvement of a parent is deemed unnecessary.
How to add a debit card to Apple Pay?
Adding a debit card to Apple Pay is an extremely easy process that will take only two minutes. You should open Settings and choose a section called Wallet. After that, you will see the option of registering a new card on your smartphone. Fill in all the information about a card manually or simply scan it using a camera. Check all the data and tap on the Next button. Wait a few seconds for your bank to confirm that this card is suitable for use. Fill in other data that your bank might ask for. Done! Enjoy the convenience of paying for goods without bringing your card everywhere with you.
All-in-one
mobile app
Free download for iOS and Android
No extra apps needed to move your funds
B9 App
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Contacting B9 Customer Support

B9’s Customer Success Team is here to help you when you need us!

For faster assistance, our FAQ has answers for our most frequently asked questions and is available to you 24/7.

In-App Support

Our Agents are available for B9 members via in-app support tab:

Mon-Fri: 5 AM to 9 PM Pacific Standard Time (8 AM to 12 AM Eastern Standard Time)

Sat-Sun: 6 AM to 6 PM Pacific Standard Time (9 AM to 9 PM Eastern Standard Time)

Email Us You may email us at support@bnine.com, one of our friendly Customer Success Team members will answer in 24-48 hours.

For additional support you may phone us by clicking on the FAQ for our hours of availability.

Complaints
Banking services are provided by Mbanq banking partners, Members FDIC. To report a complaint relating to banking services, email compliance@mbanq.com
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