INTRODUCING B9 ADVANCE
Fee Free
B9 Advance is a free financial benefit built with you in mind.
Built right into the B9 Wallet, B9 Advance helps you cover unexpected expenses between paydays.
B9 ADVANCE HELPS YOU HAVE ACCESS TO CASH WHEN YOU NEED IT MOST
Available within the B9 Wallet app, B9 Advance gives you access to money between paydays. It’s repaid automatically from your paycheck.
  • No credit checks
  • No additional fees
  • No additional interest
  • Best of all, it is free for you!
Smart limits are in place to help you from overspending.
Funds available instantly with a B9 debit card*
B9 Card
FOR WHOM B9 ADVANCE IS BEST SUITED
  • GIG workers
  • Hard workers
  • Immigrants
  • Students
  • Anyone with credit history problems or without credit history
SURPRISE EXPENSES CAN POP UP AT ANY TIME
Life never goes according to plan. B9 Advance has you covered!
20% of households have less than $400 in their checking or savings accounts.
*The 2019 Survey of Consumer Finances (SCF)
Many of the people who have $400 or more available to them likely have already separated that money for another obligation (and so, in other words, the cash isn’t really available to them).
*The 2019 Survey of Consumer Finances (SCF)
HOW IT WORKS
Access your B9 Advance right in your B9 Wallet.
Set up your direct
deposit allocation
Via paper form submitted to your employer
Directly through the B9 App
Funds are credited after the first direct deposit to B9
To increase
your limit
Increase your direct deposit allocation
Add more funds to your B9 account to increase your limit

Just a quick recap of how our famous B9 Advance works:
STILL HAVE QUESTIONS? WE HAVE ANSWERS
How does it work?
Switch your direct deposit to your B9 account here > Wait until you get the first funds credited to your B9 account > Check out your B9 Advance allotment and cash out your earnings earlier -- no more waiting around for your paycheck!
How much does it cost?
It’s completely FEE-FREE!
Fee Free
What if I send funds out of my B9 account?
If you direct funds outside of your paycheck to your B9 account those funds will not count towards your payroll deposit.
All your questions answered
REVIEWS
kurbside
B9 is grrrrreat i really like this service and thanks B9 your the coolest awsomest app ever thanks so much be safe guys and god bless america give B9 a try seriously its grrrrrrrrrrrrreat
T-Two
Your best friend in a pinch I really enjoyed the app and I really appreciate the loan out of nowhere when I really needed it although it could be a little more user-friendly and possibly have some alternative options for like adding more than one Bank account
Elyanna Alvarez
I love b9 my direct deposit comes in earlier than my normal bank! I also love the cash advance option as I sometimes need my paycheck asap. Awesomeness
Kyesha Boyd
This service is been great I enjoyed it and this payment this year for my paydays I have enjoyed being with responses I get back from the customer service department
David Baca
We were provided excellent customer service. All responses were prompt and professional. Clearly, the upfront statement on our policy stated it was limited which told us that our preliminary research was not well thought out.
Bean
Also I'm going to everything that I need to do is keep one of the notifications of the V9 and abilities of the expectations of the remarkable institutions
Dom Delacruz
A Banking app you can trust! This online banking app is one of the best I have used so far. They are new and upcoming but yet they are built and based around the customer. Which is hard to come by now a days. There customer service is amazing and there additional features really help out. Especially during this hard times. (COVID)
AG
This is a great app to have especially when you're running low on cash and don't know what To do you can always count on b9 to come through
Patricia
Payday advance. I was in need of money before my payday. I didn't want to take out a personal or payday loan and pay high interest rates. With B9, I was able to receive an instant payday advance over a week before my actual payday. Sign up was simple and quick. B9 came through and saved me a lot of time, money worry and stress. The advance will be deducted from my payday direct deposit without the high interest rates attached!
Chris B
They gave me an advance when nobody else would. They also made it super easy to switch my direct deposit over. Extremely helpful customer service
Armando
You guys help a lot of people out with your advance only thing I would do if I be were you guys is maybe advance a lil bit more money for the bigger families out there.
Ross Rudd
AMAZING I've never had no problems. Amazing acct for gig workers just like me. It's nice to access your check right away instead of waiting to payday.
GENERAL FREQUENTLY ASKING QUESTIONS ABOUT BANKING AND ADVANCES
What is a prepaid debit card?
A prepaid card is a banking product that is a card with funds credited to it, similar to the gift cards of retail chains, as well as those of mobile operators and Internet service providers. There is no annual or another maintenance fee for such cards. The client is only charged a fee for issuing the card, which depends on its face value. The cards can be plastic with a magnetic stripe and CVC2 code or virtual. This card is not personalized and is not linked to an account. The owner of this card can make any purchases within the limit, which is set on the balance of funds and the total amount of funds transferred to the card.
How long does it take for a debit card to arrive?
The delivery time for your new or reissued debit card depends on your bank. In most situations, cards will be delivered within 5-10 business days. If you need the card earlier, don't despair. Some banks can issue a card the very next day or after a couple of business days. Also, delivery times depend on the address. Perhaps the fastest way would be to pick up the card yourself at a bank branch. You can always clarify the terms by calling the support service.
How to stop a debit card payment?
Anyone may stop a transaction payment by debit card if such a need arises. If money has been debited from the card, call the customer support service. Contact a specialist, explain the situation and why you want to stop the payment. Usually, this information includes the amount and date of payment and the name of the seller. Also, the seller must contact a bank representative and explain what happened. Finally, if you want to stop an automatic payment, inform your issuer about it or change this function through the online application in the settings section. The bank has no right to refuse such a request to you and must consider it.
How to send money to debit card?
Adding money to a debit card is a simple, common, and fast procedure. Actually, these cards were created for convenient and fast non-cash payments. To do this, you can use mobile services or Internet banking of your fixed bank, fortunately now they have become very convenient for users. Just be vigilant because such transfers may be subject to a transfer fee; this should be clarified with your bank's website or by contacting customer service. If the contract of your card does not specify any requirements, then there should be no problems with transferring to a debit card.
How to check if a debit card is active online?
If you have received a new debit card, you need to check whether it is active on the Internet. Firstly, call the bank where you received the card. Specialists will verify whether your card is active online through the bank system. The second way is to use the bank's online program. If you have subscribed to this system, you may activate your debit card via the Internet. This variant is not troublesome if you follow all the instructions and have a username and password from the account. If you are unable to activate it, contact the bank's customer support. As a rule, you may also try to make an online purchase in the store to see if your card is active online. In any case, if you have any difficulties and questions, contact the bank or the support service.
What to do if you lost your debit card?
If you lose your debit card, there is no need to panic. It is enough to take certain actions in time to secure your money. After finding the loss, the first thing you need to do is report it to your bank. They will block the card, which will save you from losing money. The phone number of your bank, by which you can report the loss, is easy to find on the Internet. The bank representative will not only block the card but will also tell you what needs to be done to issue a replacement. Usually, the bank does this on its own within a few working days. Many banks' cards can now be blocked through the application. This can save you precious minutes to prevent attackers from taking advantage of your money. Also, check your bank payment history to see if there have been any suspicious transactions in your account. If something like this is found, then save the information and transfer the data to your bank and/or police.
What is the CVV on a debit card?
A CVV number is a special security code consisting of three-four digits. The code can be found on the opposite side of your debit card. Depending on the bank that issued your debit card, the number of digits in a CVV can insignificantly differ. What the abbreviation CVV stands for is the Card Verification Value, a numeric code that serves monetary safety and security purposes. It is extremely helpful because it ensures your funds are intact and no purchase with your card can be made without your permission. Often referred to as CVV2 numbers or CSC numbers, the extra-secure CVV codes are composed so that hackers and other fraudsters should fail to try to get the correct code to use your debit card and commit an unlawful act secretly.
How to send money using debit card online?
The most convenient and frequently used method of transferring money online is a transfer via a debit card. There are several specially developed services designed for making transfers and payments. Firstly, you may use the Western Union service. This service operates both at the national and international levels and charges fees for each transfer. You may transfer money through the official website of the service, following all the instructions. The second method is to transfer money through Moneygram, where you need to activate and link a debit card. Finally, the simplest option is to transfer funds online via PayPal® or any similar service. When your card is authorized and linked to the service, you will be able to transfer money online.
How to get an online debit card?
An option of creating an online debit card depends on your bank. If it has such a function, then your first action would be to find out how to order it. In some banks, it is done through its application, in others by the website. The third possibility is to directly call the bank and find out their instructions. In any case, you will have a possibility to find out about documents that are needed, the blanks that you should sign, and the approximate amount of time after which the card will be ready. The first two are similar in most banks, but the last one can vary. In general, your debit card will be in process for no longer than two working weeks. Nowadays, many banks are able to create cards faster, but it also depends on your country and city.
How do overdrafts work?
An overdraft option is only possible if first, your bank has such an option, and second if you gave your bank consent for this possibility. If you didn't know about overdraft for a debit card before, call your bank and ask them if they can make it happen. After that, you won't have to worry about having a zero balance because your bank will back you up. But of course, there is a price for it, and it is usually about 35 dollars.
How to transfer money from a debit card to a prepaid card?
Cards with a stored value are very different from the usual debit cards. Talking about the regular ones, your money is kept in a private account of your bank. A debit card is a key for using these funds. Prepaid cards comprise an encrypted amount on a special anonymous account, while the debit card is recorded in the name of the owner. But sending a particular sum is no different from the usual one. It is important whether your bank has the possibility of such an operation. Ask the specialists in your bank about this option. And be sure to find out the commission that banks charge for the transfer. Knowing this, you should not have any problems with your money being sent and received.
How to use a debit card?
A debit card is a plastic device with a unique code attached to a bank account. With a debit card, a user can make payments both offline and online, send and receive money. When a user first receives a debit card from the bank, there will be a set of documents and a PIN code that a cardholder must not show, send or tell anyone. With that PIN code, a user will need to activate their debit card using the nearest ATM. When the procedure is complete, the card is activated, and a user can make payments with it. When activated, using a debit card is easy. One can use it with payment terminals in shops or make online payments providing the card's number during purchases. Another thing to remember about using a debit card is a CCV security code that one can find on the rear side of a card. Just like PIN, a user must not tell their card's CCV code to anyone.
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No extra apps needed to move your funds
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Legal
Contacting B9 Customer Support

B9’s Customer Success Team is here to help you when you need us!

For faster assistance, our FAQ has answers for our most frequently asked questions and is available to you 24/7.

In-App Support

Our Agents are available for B9 members via in-app support tab:

Mon-Fri: 5 AM to 9 PM Pacific Standard Time (8 AM to 12 AM Eastern Standard Time)

Sat-Sun: 6 AM to 6 PM Pacific Standard Time (9 AM to 9 PM Eastern Standard Time)

Email Us You may email us at support@bnine.com, one of our friendly Customer Success Team members will answer in 24-48 hours.

For additional support you may phone us by clicking on the FAQ for our hours of availability.

Complaints
Banking services are provided by Mbanq banking partners, Members FDIC. To report a complaint relating to banking services, email compliance@mbanq.com
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