INTRODUCING B9 ADVANCE
Fee Free
B9 Advance is a free financial benefit built with you in mind.
Built right into the B9 Wallet, B9 Advance helps you cover unexpected expenses between paydays.
B9 ADVANCE HELPS YOU HAVE ACCESS TO CASH WHEN YOU NEED IT MOST
Available within the B9 Wallet app, B9 Advance gives you access to money between paydays. It’s repaid automatically from your paycheck.
  • No credit checks
  • No additional fees
  • No additional interest
  • Best of all, it is free for you!
Smart limits are in place to help you from overspending.
Funds available instantly with a B9 debit card*
B9 Card
FOR WHOM B9 ADVANCE IS BEST SUITED
  • GIG workers
  • Hard workers
  • Immigrants
  • Students
  • Anyone with credit history problems or without credit history
SURPRISE EXPENSES CAN POP UP AT ANY TIME
Life never goes according to plan. B9 Advance has you covered!
20% of households have less than $400 in their checking or savings accounts.
*The 2019 Survey of Consumer Finances (SCF)
Many of the people who have $400 or more available to them likely have already separated that money for another obligation (and so, in other words, the cash isn’t really available to them).
*The 2019 Survey of Consumer Finances (SCF)
HOW IT WORKS
Access your B9 Advance right in your B9 Wallet.
Set up your direct
deposit allocation
Via paper form submitted to your employer
Directly through the B9 App
Funds are credited after the first direct deposit to B9
To increase
your limit
Increase your direct deposit allocation
Add more funds to your B9 account to increase your limit

Just a quick recap of how our famous B9 Advance works:
STILL HAVE QUESTIONS? WE HAVE ANSWERS
How does it work?
Switch your direct deposit to your B9 account here > Wait until you get the first funds credited to your B9 account > Check out your B9 Advance allotment and cash out your earnings earlier -- no more waiting around for your paycheck!
How much does it cost?
It’s completely FEE-FREE!
Fee Free
What if I send funds out of my B9 account?
If you direct funds outside of your paycheck to your B9 account those funds will not count towards your payroll deposit.
All your questions answered
REVIEWS
Aerie Lee Morgan
B9 has helped me in my financial situation so much since I have been utilizing there services. They make it easy to pay back the loan and receive one too.
Rob G
I've had nothing but a positive experience with B9. Account set up with easy and Bank verification was less than a day. It took a week for my direct deposit to hit so that they could give me an advance but once they could verify the income it was a very simple process. I would recommend to anyone.
Bean
Also I'm going to everything that I need to do is keep one of the notifications of the V9 and abilities of the expectations of the remarkable institutions
Darliene
I was in a tight pinch and b9 advanced me $100 at 1st I wasn't sure about this app but they actually pulled through. I'm definitely sticking with b9:)
Kyesha Boyd
This service is been great I enjoyed it and this payment this year for my paydays I have enjoyed being with responses I get back from the customer service department
Patricia
Payday advance. I was in need of money before my payday. I didn't want to take out a personal or payday loan and pay high interest rates. With B9, I was able to receive an instant payday advance over a week before my actual payday. Sign up was simple and quick. B9 came through and saved me a lot of time, money worry and stress. The advance will be deducted from my payday direct deposit without the high interest rates attached!
Danielle Cullum
The cash advance is the most simple process with B9! No credit check, you don't have to have a qualifying direct deposit into your account before you're eligible for the advance, it's completely hassle free. It honestly was a life saver and I was able to get it instantly in a very desperate time of need because of financial struggles due to the pandemic. It might have just been $100, but it put food on the table for me and my 2 year old son until I received my paycheck 4 days later! Thank you B9!
AG
This is a great app to have especially when you're running low on cash and don't know what To do you can always count on b9 to come through
William Magpantay
EXCEPTIONAL BANKING SERVICE B9's app is user friendly and their customer service is exceptional. Personally, the best features of B9 are their Cash Advance and getting paid up 15 days early. What more can you ask for? TWO THUMBS UP! Great job, guys!
Jennifer
I was skeptical at first about the advances but it's great and easy to pay back. I also thought I wouldn't get paid 2 days early anymore but I do! I love my b9 account
shay
I love this company gave me a loan after my first deposit they did a awesome job when i lost my card as well will be banking with them for a long time
ziplo loveee
I love b9 they're amazing my money came quick and they gave me and advance and gave me a fair time to pay it I'm in love and I highly recommend
GENERAL FREQUENTLY ASKING QUESTIONS ABOUT BANKING AND ADVANCES
How to transfer money from apple cash to a debit card?
You can send the money from Apple Cash to a bank account or to a Visa®Card card. For the former case, the transaction can take from 1 to 3 working days, depends from your bank. For the latter situation, you can expect to get the sum of the money during the next 30 minutes. In order to make these kinds of transactions, your first action is to open a Wallet App and choose an Apple Cash card, from which the money would be written off. Find a menu button there, which will look like three dots, tap on the transfer to a bank, and write how much money should be sent away. After that, choose what kind of transfer is to be made: to a bank account will require a 1-2 Business days option, to a Visa®Card card Instant transfer is the way to go. The last step for you is to either tap on the debit card or a bank account, to which the money will go.
How long does it take for a debit card to arrive?
The delivery time for your new or reissued debit card depends on your bank. In most situations, cards will be delivered within 5-10 business days. If you need the card earlier, don't despair. Some banks can issue a card the very next day or after a couple of business days. Also, delivery times depend on the address. Perhaps the fastest way would be to pick up the card yourself at a bank branch. You can always clarify the terms by calling the support service.
How to dispute debit card charges?
A few actions need to take place for this to happen. The first action would be to call your bank and explain what happened to them. The faster you will see a mistake in your balance and call them, the better your chances that this dispute would be considered. This is due to the fact that the amount of time in which your bank allows you to resolve the dispute varies. The second action after the call is the hardest you need to wait for the bank's final decision. The length of this period depends on the merchant of the transaction and on the rules of the bank for such situations. Some banks can consider your case just ten working days; others can do it for 60 days.
How to renew a debit card?
As a rule, if the card has expired, you will not be able to use it for making purchases and other transactions. Also, if you have enabled automatic payments, you will receive a message about their cancellation. However, it is not a reason to worry and be nervous because you can extend the validity of debit cards through a bank. If you contact the bank to reissue the card, your card number will remain the same (it is 16 digits), but the CVV number will change. If your card is lost or stolen, the bank will still completely change all your card details to prevent fraud. To renew the card's expiration date, contact the bank with this request. Within a few days, our specialists will contact you and inform you about the possibility of obtaining a new card. After receiving the card, be sure to activate it either at the bank or at home yourself. An important point is the disposal of the old card. Cut it into small pieces so that no one can use it for fraudulent purposes.
What is a platinum debit card?
In simple words, a platinum card is an exclusive offer of the bank for customers to receive a premium level of the card. The platinum card belongs to the cards of the highest category, thanks to which the holders of such cards receive more opportunities and benefits. As a rule, the platinum cardholder receives such privileges from the bank itself and the payment system. In any case, a platinum card is a status, so banks limit the circle of selected customers. Not everyone may get such a card. Here are some advantages of platinum cards: - Exclusive offers - Extended insurance and security - Special promotions - Priority service
How to get a debit card for PayPal® ?
PayPal® debit card acts as the usual card purchased in some banks. Before applying for it, don't forget to create yourself an account in PayPal® . Google for a PayPal® website, open it and find there a button that will send you to the page of getting the card. In there, the current phone and social security number, date of birth should be filled in. You will also need to have a verified home address. The beauty of a PayPal® card is that it doesn't require any service payments from you, but its functionality is the same.
How to get a prepaid debit card?
A prepaid card does not differ from a regular debit card much. You have to put your money on prepaid cards just like with any other card. Use them to pay for goods at all shops that have an option of paying by card. Choose between major card providers such as Mastercard® and Visa®Card, depending on your needs. Register a new prepaid card in a bank that you usually go to or an organization that specializes in credit cards. After the card was registered, use it like a regular debit card. Do transfers, receive money from friends and family, pay for goods as long as you have enough money on your account.
How to use a debit card online?
In the age of high-tech development and the development of the Internet, Internet banking has reached a new level. Now there is no need to stand in huge queues. Everything can be done online because now all operations are carried out quickly and simply. What should I do? Make your debit card at the bank that you like and ask a specialist to register you in online banking. It's done! Now you have access to online transfers, deposits, and other banking operations right on your phone or computer. Different banks offer different features of their applications. Try to find one that will be more convenient for you.
How to swipe a debit card?
There are two ways of swiping, and it depends on your debit card itself. You can either put your card into the card reader at the magazine and type in your PIN or enclose it on the screen of the card reader. The first option is available to all cards, and the second is trickier. Take your card and look at it. Does it have a Wi-Fi picture somewhere? If yes, then you can use the second option. When putting the card in, you will always need to type a PIN, but when you just enclose it to the screen, this is not always the case. Some card readers need a PIN only when the amount of money is larger than is the limit of a device, and others need a PIN all the time. If you need to stick the debit card in, always put it in with the face side of the card looking up.
How to cancel a pending transaction on a debit card?
If you use debit cards, you know a pending transaction. Indeed, it is a process that takes place between two systems (from your bank to the seller). Until the bank approves the transaction, the payment is pending. Even though such a process takes several seconds, you may waive the fee. If you want to cancel this process, tell the seller about it. You may do it if you promptly call your bank to resolve the problem. However, keep in mind that the vendor must confirm the cancellation of the transfer. On the other hand, scammers often make purchases with other people's cards. If you see a pending transaction that you did not make, contact the bank promptly. In this case, the bank will cancel the transaction and block the card to eliminate fraud.
How much does a debit card cost?
As a rule, the bank provides people with debit cards for free after applying. Unlike credit cards, debit cards do not involve debts and huge fees: you may use the card at any time, paying for any services. There are several possible options for charging for using a debit card. Firstly, it is a monthly maintenance fee. In the United States, such a fee varies from $10 to $15. However, if you keep a certain minimum balance on the card every month, the bank cancels the monthly maintenance fee. The second point is the withdrawal of cash from ATMs of other banks. Such a fee is no more than five dollars for withdrawing money. Finally, you will have to pay for transactional transfers. In this case, the transaction fee depends on the transfer amount.
How to find your pin number for a debit card?
Don't rely on a financial institution to help you recover your password, as they don't have this information. All institutions are guided by the principle that this kind of information is inaccessible to their employees. And no one will extract your digits from the encrypted program either. Try looking for an envelope. When you are given a new plastic carrier at the branch, you receive it in an envelope with a special printout that has the PIN code on it. Check all your papers and important records, as 90% of us don't throw away such documents. You will then have to apply for a new card. There is no application for a different code at any institution. If you are unable to remember and find out the PIN code of your bank card, you have to apply for a new one, with a new number, expiration date, and, of course, a new secret set of digits. This is a chargeable procedure and takes around 7-10 days, but unfortunately, you have no other option.
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Contacting B9 Customer Support

B9’s Customer Success Team is here to help you when you need us!

For faster assistance, our FAQ has answers for our most frequently asked questions and is available to you 24/7.

In-App Support

Our Agents are available for B9 members via in-app support tab:

Mon-Fri: 5 AM to 9 PM Pacific Standard Time (8 AM to 12 AM Eastern Standard Time)

Sat-Sun: 6 AM to 6 PM Pacific Standard Time (9 AM to 9 PM Eastern Standard Time)

Email Us You may email us at support@bnine.com, one of our friendly Customer Success Team members will answer in 24-48 hours.

For additional support you may phone us by clicking on the FAQ for our hours of availability.

Complaints
Banking services are provided by Mbanq banking partners, Members FDIC. To report a complaint relating to banking services, email compliance@mbanq.com
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