* B9 Advance℠ and B9 Premium℠ are optional services, offered by B9 to its members that require to set up a payroll direct deposits to the B9 Account each month. All B9 Advance℠ and B9 Premium℠ members start with up to $100 early pay advance. B9 Premium℠ members have a potential for it to increase up to 100% of their earnings they deposit from their paycheck to their B9 Account. All B9 members are informed of their current available maxes in the B9 mobile app. Their limit may change at any time, at B9’s discretion.
No extra apps needed to move your funds
B9’s Customer Success Team is here to help you when you need us!
For faster assistance, our FAQ has answers for our most frequently asked questions and is available to you 24/7.
Our Agents are available for B9 members via in-app support tab:
Mon-Fri: 5 AM to 9 PM Pacific Standard Time (8 AM to 12 AM Eastern Standard Time)
Sat-Sun: 6 AM to 6 PM Pacific Standard Time (9 AM to 9 PM Eastern Standard Time)
Email Us You may email us at firstname.lastname@example.org, one of our friendly Customer Success Team members will answer in 24-48 hours.
For additional support you may phone us by clicking on the FAQ for our hours of availability.
Mbanq’s banking partner, Evolve Bank and Trust, Member FDIC. To report a complaint relating to banking services, email email@example.com