Dean bank customer service

Question 1

What is a platinum debit card?

Answer

In simple words, a platinum card is an exclusive offer of the bank for customers to receive a premium level of the card. The platinum card belongs to the cards of the highest category, thanks to which the holders of such cards receive more opportunities and benefits. As a rule, the platinum cardholder receives such privileges from the bank itself and the payment system. In any case, a platinum card is a status, so banks limit the circle of selected customers. Not everyone may get such a card. Here are some advantages of platinum cards: - Exclusive offers - Extended insurance and security - Special promotions - Priority service

Question 2

How to check if a debit card is active online?

Answer

If you have received a new debit card, you need to check whether it is active on the Internet. Firstly, call the bank where you received the card. Specialists will verify whether your card is active online through the bank system. The second way is to use the bank's online program. If you have subscribed to this system, you may activate your debit card via the Internet. This variant is not troublesome if you follow all the instructions and have a username and password from the account. If you are unable to activate it, contact the bank's customer support. As a rule, you may also try to make an online purchase in the store to see if your card is active online. In any case, if you have any difficulties and questions, contact the bank or the support service.

Question 3

How to renew a debit card?

Answer

As a rule, if the card has expired, you will not be able to use it for making purchases and other transactions. Also, if you have enabled automatic payments, you will receive a message about their cancellation. However, it is not a reason to worry and be nervous because you can extend the validity of debit cards through a bank. If you contact the bank to reissue the card, your card number will remain the same (it is 16 digits), but the CVV number will change. If your card is lost or stolen, the bank will still completely change all your card details to prevent fraud. To renew the card's expiration date, contact the bank with this request. Within a few days, our specialists will contact you and inform you about the possibility of obtaining a new card. After receiving the card, be sure to activate it either at the bank or at home yourself. An important point is the disposal of the old card. Cut it into small pieces so that no one can use it for fraudulent purposes.

Question 4

How to use a debit card in a store?

Answer

There is nothing easier than paying with a debit card for purchases or services. It is much more convenient than dealing with cash. Almost all new cards have a special chip, thanks to which it is enough to simply attach your card to the card reader when paying in a store. Also, the card can be inserted into this device. Obsolete card models may require swiping. After that, you usually need to enter a PIN code or sign your check. Make sure your card is signed on the back and matches the one you leave on the check.

Question 5

What is the CVV on a debit card?

Answer

A CVV number is a special security code consisting of three-four digits. The code can be found on the opposite side of your debit card. Depending on the bank that issued your debit card, the number of digits in a CVV can insignificantly differ. What the abbreviation CVV stands for is the Card Verification Value, a numeric code that serves monetary safety and security purposes. It is extremely helpful because it ensures your funds are intact and no purchase with your card can be made without your permission. Often referred to as CVV2 numbers or CSC numbers, the extra-secure CVV codes are composed so that hackers and other fraudsters should fail to try to get the correct code to use your debit card and commit an unlawful act secretly.

Question 6

I lost my debit card how can I get money?

Answer

You can only withdraw money from a stolen or lost card if you have not blocked it. The actual amount will not be withdrawn from the plastic card but from the card account to which it is linked. All options for withdrawing money from a card account: Transfer to another card. If you remember the card details, have access to online banking, or have a template created in your personal office, you can transfer money to any other card, either within your bank or to another bank. The lost card can then be blocked and reissued. At an ATM. Some self-service terminals allow you to withdraw money using the phone number linked to your credit card. You will have to confirm the transaction with a code, which will be sent to your authorized mobile phone number by SMS. At the bank's cash desk. You can get the money at the cashier's desk of your bank with your passport. But this will take a long time, so this option is suitable if you can get to the office and cash out quickly. If it's a long way to the counter, fraud

Question 7

How to check how much money is on a debit card?

Answer

There are several ways to check the amount of funds on your debit card. The first is to use online banking, which is linked to your card. Just go to the application and see the balance; the main thing is to have an Internet connection. The second option is to try to find the nearest ATM, use it by entering the PIN code and selecting the "balance check" function. The amount that is stored on the card should appear on the screen. The last method is to call the bank's hotline, wait for an answer, and request the card balance. Perhaps you will be asked for some data to verify that you are the owner.

Question 8

How do banks investigate disputes on debit cards?

Answer

In each bank, there are particular people that are responsible for resolving transaction frauds. These people, bank investigators, will firstly look at the data of the transaction which came under the question. It can be an IP address of the purchase made or the unusual timing for this card, and so on. When the cardholder claims that the seller somehow tricked them, some additional info about this merchant may be obtained. If the situation becomes serious in the opinion of the bank, then outside forces, such as the police or the Federal Bureau of Investigation, could be incorporated.

Question 9

How to transfer money from a credit card to a debit card?

Answer

First, you need to make sure that such an option is possible and supported by the bank. Some credit cards only let you pay with them but not transfer funds from them or withdraw cash. If there is such an option, you require to study the conditions. There may be a certain limit and additional fee for a transaction. If you are happy with the provisions, you can apply the banking app to transfer the money from one account to another. There is a second, longer way. Withdraw cash from an ATM and then deposit on a debit card. This may be more beneficial in terms, but it all depends on your bank. Be sure to review your credit card policy. We recommend considering both options from the side of extra costs and choose whichever is more suitable for you.

Question 10

How to add a debit card to Apple Pay?

Answer

Signing up for Apple Pay is easy; just follow the steps below: - Launch the Wallet application. This is a program that securely stores bank card numbers, shop cards, coupons, cinema tickets, etc. That is a virtual wallet. - The Apple Pay box appears. Click on "Add payment card" (plus in the top right corner). - In the new window, click Next. - Scan the card (this is, of course, faster - you just need to put it in the frame), or enter all the data manually (usually, manual entry is not required, as the camera itself recognizes everything except the CVC code) - When everything is approved, enter the CVC security code (the three digits on the back of the card) and accept the terms and conditions - Your phone receives a one-time SMS code which you use to complete the linkage That is all! The operation itself of connecting your card to Apple Pay will take minimum time, and you will end up with a convenient and secure payment system.

Question 11

How to use a debit card online?

Answer

In the age of high-tech development and the development of the Internet, Internet banking has reached a new level. Now there is no need to stand in huge queues. Everything can be done online because now all operations are carried out quickly and simply. What should I do? Make your debit card at the bank that you like and ask a specialist to register you in online banking. It's done! Now you have access to online transfers, deposits, and other banking operations right on your phone or computer. Different banks offer different features of their applications. Try to find one that will be more convenient for you.

Question 12

How to use a debit card?

Answer

A debit card is a plastic device with a unique code attached to a bank account. With a debit card, a user can make payments both offline and online, send and receive money. When a user first receives a debit card from the bank, there will be a set of documents and a PIN code that a cardholder must not show, send or tell anyone. With that PIN code, a user will need to activate their debit card using the nearest ATM. When the procedure is complete, the card is activated, and a user can make payments with it. When activated, using a debit card is easy. One can use it with payment terminals in shops or make online payments providing the card's number during purchases. Another thing to remember about using a debit card is a CCV security code that one can find on the rear side of a card. Just like PIN, a user must not tell their card's CCV code to anyone.